What you will do

• Plan and run community campaigns and growth experiments.
• Analyze engagement and on-chain data to improve activation and retention.
• Coordinate content calendars, AMAs, events and partner collaborations.
• Be the voice of the community back to the product and engineering teams.
• Build light-touch playbooks that let the community grow on its own.

What we look for

• 2+ years in community, growth or operations, ideally in Web3 or fintech.
• Strong writing and a clear data sense for measuring what works.
• Self-starter who thrives in a small, fast-moving team.
• Genuine interest in finance, crypto or Web3.
• Comfortable working across time zones with partners.

What you will do

• Respond to user inquiries across email and chat with care and speed.
• Build help-center articles, onboarding guides and short video tips.
• Surface product feedback, bugs and recurring issues to the right teams.
• Help users get the most out of Trust, from first sign-up to daily use.
• Track support quality and suggest fixes that reduce repeat questions.

What we look for

• 1+ year in customer support or customer success.
• Clear, calm and empathetic communication in writing.
• Comfortable with SaaS and helpdesk tooling.
• Curiosity about AI and financial products.
• Patience and good judgment under pressure.

What you will do

• Design and ship LLM reasoning and signal pipelines on live market and on-chain data.
• Improve accuracy, latency and explainability of AI insights users see.
• Collaborate with engineers on model serving, evaluation and monitoring.
• Run offline and online experiments, then track quality with clear metrics.
• Keep models responsible and auditable, with guardrails and logging.

What we look for

• Strong Python and machine-learning background.
• Hands-on with LLMs (RAG, fine-tuning, agents, tool use).
• Experience with time-series, market or financial data is a strong plus.
• Care for responsible, auditable AI over flashy demos.
• Comfortable owning a pipeline end to end.

What you will do

• Design end-to-end flows for web and mobile, from sketch to shipped UI.
• Own the design system and component library so the product stays consistent.
• Turn complex data, signals and feeds into intuitive, calm interfaces.
• Partner with engineering to ship pixel-perfect, accessible UI.
• Run light usability checks and iterate on real user feedback.

What we look for

• 3+ years in product or UI design.
• Strong portfolio in data-dense or fintech products.
• Fluent in Figma and prototyping tools.
• Good grasp of interaction and accessibility principles.
• Care for detail and visual craft.

What you will do

• Leverage AI-assisted tooling (Copilot, Cursor, Claude, etc.) to design, write and review production code faster.
• Build and maintain features across web, mobile and backend using languages such as Flutter, Golang, Java, React and Rust.
• Own basic infrastructure and operations: CI/CD, containers, observability and incident response.
• Automate routine work with shell and scripting languages.
• Contribute to mobile development and mobile-security hardening (secure storage, transport, permissions).
• Partner closely with product and design to ship reliable features end to end.

What we look for

• Proven full-stack experience with a strong bias for shipping.
• Fluent with AI coding tools and able to use them to multiply your output.
• Hands-on with several of Flutter, Golang, Java, React and Rust (not all required).
• Working knowledge of ops: scripting, CI/CD, Linux and cloud basics.
• Exposure to mobile development and mobile-security fundamentals.
• Self-driven, pragmatic and comfortable in a fast, ambiguous environment.

What you will do

• Set technical direction and architecture, and keep it pragmatic.
• Mentor engineers and run thoughtful code reviews that raise the bar.
• Balance speed with quality, risk and technical debt.
• Partner with founders on roadmap, hiring and a healthy team.
• Ensure delivery is secure, observable and compliant by design.

What we look for

• 6+ years engineering with 2+ years leading teams.
• Deep full-stack and AI / infrastructure exposure.
• Calm and decisive under ambiguity.
• Strong ownership and clear communication.
• Trusted to make calls and be accountable for them.

What you will do

• Design and run test plans: functional, regression, integration and performance.
• Build and maintain automated test suites (unit, API, E2E).
• Reproduce, triage and document bugs with clear severity and steps.
• Define quality gates and release checklists in CI/CD.
• Partner with engineers and product to raise quality early, not just catch defects late.
• Explore security and edge-case testing where it matters.

What we look for

• 2+ years in software QA or test automation.
• Hands-on with testing tools (Playwright, Cypress, Postman, JUnit, etc.).
• Solid grasp of QA methodology and bug lifecycle.
• Comfortable reading code and writing test scripts.
• Detail-obsessed, curious and a strong advocate for the user.
• Bonus: mobile or security testing exposure.

What you will do

• Research, prototype and productionise algorithms for market analysis and signal detection.
• Build and tune ML / statistical models on time-series and alternative data.
• Partner with engineers to deploy models with low latency and strong monitoring.
• Run rigorous offline evaluation and backtests before any live rollout.
• Keep up with the literature and bring new methods into production.
• Document methodology so results are reproducible.

What we look for

• Strong fundamentals in algorithms, ML or quantitative methods.
• Proficient in Python and a scientific stack (PyTorch, pandas, numpy, etc.).
• Experience with time-series, optimisation or signal processing.
• Able to take a model from notebook to reliable production service.
• Comfortable with data pipelines and versioning.
• Curious, rigorous and pragmatic under real-world constraints.

What you will do

• Manage day-to-day administration: scheduling, correspondence and records.
• Coordinate office operations, supplies and vendor relationships.
• Support HR tasks such as onboarding, leave and documentation.
• Assist with finance admin: invoices, expenses and basic bookkeeping.
• Be the friendly first point of contact for visitors and partners.
• Help keep policies, processes and paperwork tidy and compliant.

What we look for

• 2+ years as an admin executive, office manager or similar role.
• Excellent organisational and communication skills in English.
• Proficient with office tools (Docs, Sheets, email, calendars).
• Discreet, reliable and detail-oriented with a professional manner.
• Able to juggle multiple tasks and prioritise calmly.
• Bonus: exposure to HR, finance or startup environments.